Returns & Refunds

ORDER CANCELLATIONS

All orders can be cancelled within 48 hours of purchase. Once the customization process has started, it can no longer be canceled. Non-customized items can be cancelled until they are shipped.  Once the packaging and shipping process has started, it can no longer be canceled.

REFUNDS

We offer a 100% money back guarantee on all products that are defective, damaged during shipping, or incorrect personalization of your items. If there is an issue, please take photos and send them to kellie@ohcgifts.com and we will provide a replacement. 

If you are unsatisfied with your order, please contact us and we will do our best to help you!

Non-personalized products CAN be returned. Personalized products CANNOT be returned as the personalization on all items is permanent.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• Your order does not arrive due to factors within your control (ex: providing the wrong shipping address, etc).
• Your order does not arrive in time for your event due to factors outside of our control (ex: shipping delay, purchasing date is too close to the event, etc).